MIMIKI products are handmade, craft items that give you a lot of customization possibilities. All of them are prepared upon the specific order. Please be aware that in case you place an order for the personalized item made to your specific requirements we may not accept the return or exchange.

In the unlikely event that you receive an item that is faulty, please contact us within 24hrs, so that we may swiftly arrange a replacement or refund depending on the situation that occurs. We kindly ask you to send the pictures and detailed description to speed up the process.